COMMUNICATION IN SOCIAL CARE Essay Example | Topics and Well Written Essays - 3000 words

COMMUNICATION IN SOCIAL CARE - Essay Example The hospitals that Dr. Steven visits get a large number of people from the mainstream population which is predominantly white. However, he occasionally gets to see people from diverse cultural backgrounds, especially immigrants from the Middle Eastern countries like Iraq, Iran and Saudi Arabia. Ahmed Babak is an Iranian man who migrated in the late 1990s with his wife, Alicia Baig who is from the same country. After living in the UK for the last decade, Alicia is having problems with her husband who wants her to continue to wear hijab and prevents her from working at office. She wanted to take help from extended family members, some of who live in the same city, but Ameer Baig was not interested. Ahmed has been suffering from depression and memory loss and had been referred to Dr. Steven through the NHS. Dr. Steven has not been able to make a rapport with Ahmed, who feels intimidated by the six feet two doctor. He is reluctant to share the private and intimate details of his married life with someone who is a foreigner. Dr. Steven feels that Ahmed is from a relatively inhibited culture and that he needs to have more confidence in himself and be open about the realities. Ahmed also is not very fluent with English and he finds it difficult to understand Dr. Steven’s words. ... Ahmed does not want to sit alone with Dr. Steven and feels physically intimidated and overwhelmed in most of the sessions, while the Doctor has to rake his brains to put anything across his patient. PART B: 1. Skills for Effective Communication The above case study shows that the there are basic communication issues related to the differences in the social and cultural differences between the practitioner and the service user. Some of the skills that could be useful for better communication under the conditions are elaborated upon in the paragraphs below. 1.1 Skills: Understanding the Cultural and Social Context in order to Create Empathy and Security for the service user As per the communication theory of social constructionist, any communication is assumed to be based on the sharing of ideas and thoughts, the interpretation of which is rooted in the social dynamics of the people involved (Ritzer, 2008). The interaction between Dr. Steven and his client is a true reflection of the t heory, as though the duo are engaged in communication, their very different socio-cultural contexts make them have preconceived notions about each other and also prevent them from understanding each other’s messages correctly. For example, Dr. Steven is from a UK background, being born and educated in the UK and having faith in the Western methods and approaches to psychological therapy. He relies on the patients to provide him with information and details directly and explicitly, so that he may formulate a plan of action and therapy for them. However, in the case of Ahmed, he is from a Muslim Arab culture where direct conversations of personal issues and that too with strangers are

Development of Global Managers Research Paper Example | Topics and Well Written Essays - 1750 words

Development of Global Managers - Research Paper Example The companies now need strategic capabilities in three major business areas including global scale efficiency, local responsiveness and capability of leveraging worldwide. The notion of global manager is not very new however it has got momentum is recent time when the business world all over globe are witnessing the transformational changed led by the technology advancements. The concept of global managers has evolved over the time with the expectation of fulfilment of these objectives however, it is also a fact that no single global manager could perform all of these tasks for a business and generally group of specialized managers is developed for the management of company matters worldwide (Steers, et al, 2010). . The development of global managers is an important issue for the companies operating internationally because the global managers are made and not born. The development of the global managers appears to be foremost question for the corporate managers because they have to a ssure that the right person has got the right training and capabilities to work at the right place for generating the desired results. The concept of global managers is not very new and since the development of the notion there is extensive research work conducted around the topic in order to explore the issue from various perspectives (Bartlett and Ghoshal 2003). It has been unveiled that mainly these used to be three types of global managers including business manager, country manager and functional manager. The global business or product division manager has the responsibility to build efficiency and competitiveness of the company all around the world by recognizing cross border opportunities and risks. The country managers work as building block for worldwide operations of the company by providing detailed understanding and interpretation of local markets and building local capabilities and resources. The third type of global manager is worldwide functional specialist that trans fers the expertise from one unit to another and works for leverage learning, generation of good ideas and best business practice of the companies (Kediaa and Mukherji, 1999). Development of Global Managers – Current Issues The international business operations require constructing internationally competent workforces that must be comprise of the people having adequate information about the business. This requirement is also fulfilled by the global managers that are expected to be highly flexible and open minded. The building of such team is not a simple task and sometimes the companies take years to come up with the team of perfectly chosen global managers to organize their worldwide operations in adequate manner (Steers, et al, 2010). It is now impossible for the multinational companies to consult and reply upon single manager or specialist for effective management of their operations in any country because they must have team of global managers with multicultural experience so that they could recognize the cultural differences affecting the business activities and communication as well as working relationship within the company (McNally and Parry, 2000). Traditionally the businesses use to reply upon single country managers or expert for the management of the cross border business matters however, the increased trend of international business has changed the situation and the companies are required to give special attention towards allocation of management duties to competent